Lowe's Receiving Seasonal Associate in Lawton, Oklahoma
The primary function of the Receiving Clerk is to processes freight and incoming merchandise. This includes confirming receipt of merchandise, verifying shipments, moving stock, and following procedures for damaged merchandise. The Receiving Clerk is also responsible for scheduling shipments, updating schedule, filing and organizing receiving paperwork, and verifying requisitions, shipping locations and seals. The Receiving Clerk is required to provide excellent customer service by assisting customers with locating, selecting,
and loading of merchandise in a friendly and professional manner. The Receiving Clerk is also expected to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks. Lastly, the Receiving Clerk is responsible for completing all other duties as assigned.
Requires morning, afternoon, and evening availability any day of the week.
Provides customer service at all times through the daily execution of (and not limited to) the customer greeting, phone answering, price guarantee and special order, and Installed Sales and Delivery programs.
Follows IMPACT model of customer service by initiating, making assessment, providing assistance, adding on sales, closing sales, and thanking the customer.
Assists customers as needed in locating, demonstrating, selecting, carrying, and/or loading merchandise.
Responds knowledgeably and promptly to all customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Loss Prevention.
Ensures good housekeeping standards are in place, and programs, such as Area Recovery, are executed daily to guarantee that the store (including work areas) is clean and organized at all times.
Complies with all safety procedures, makes note of any safety hazards, and completes daily safety hazmat review (DSHR).
Notifies Manager/Manager on Duty (MOD) of customer complaints, dissatisfaction, and procedure violations.
Promotes and offers customer loyalty programs (e.g., MyLowes).
Responds to code 50's, call buttons, departmental pages, or requests for assistance.
Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
Uses Kronos to look up schedule and log PTO (Paid Time Off) requests.
Uses Genesis to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information.
Promotes and offers customers extended protection plans and replacement plans on any qualifying products.
Verifies description and price as merchandise is scanned.
Provides prompt support to all checkout functions.
Generates leads for Project Specialist Interior and Exterior (PSI and PSE) programs by actively engaging customers.
Observes and validates items being carried in and out of the store by checking receipts and load tickets.
Prepares merchandise in department of responsibility based on customer requirements/specifications (e.g., tints and mixes paint, cuts and threads pipe, cuts and bundles wood, cuts drywall, cuts blinds).
Writes down customer information and date of pick up and attaches the information to orders.
Admin office processes customer credit card payments and applications, mails invoices, and investigates and resolves credit disputes with customers
- Admin office creates, manages, and updates reports (A/R Payment Detail Retrieval, Expense Payables Invoice Advisory, Outstanding Return Checks, and Temporary Accounts)
Lifting: Lifts to 25 pounds without assistance; may lift up to 40 pounds with or without assistance.
Associate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).
1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
1 year retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
1 year experience in a customer service position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
1 year experience working in any department at a Lowe's retail store.
1 year supervisory experience in any field, including directing, evaluating, and coaching employees.
Job ID: 1357752BR
Line of Business: Store
Job Category: Receiving/Stocking
Department: 0601 - Receiving
Employment Type I: Temporary
Employment Type II: Full-Time
Location #: 1724
Location Name: Lawton, OK
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.